All purchase orders, deposits or payments are subject to acceptance by Wild West Skincare and once accepted cannot be refunded, returned, credited, exchanged or cancelled for any reason. Acceptance is defined as the receipt by Wild West Skincare of an order, contract, private label manufacturing agreement and deposit by Customer.
Terms of service
All purchase orders, deposits or payments are subject to acceptance by Wild West Skincare and once accepted cannot be refunded, returned, credited, exchanged or cancelled for any reason. Acceptance is defined as the receipt by Wild West Skincare of an order, contract, private label manufacturing agreement and deposit by Customer.
Wild West Skincare has a large selection of cosmetic ingredients. Please sample any ingredients that you are interested in, prior to purchasing larger quantities, to run your own trials, and test batches. Always run small scale test batches before using any new ingredient so that you can make any formulation modifications necessary to account for the new addition. This is even necessary when you are changing suppliers for the same materials since they may come from a different manufacturer with slight variations.
Wild West Skincare does not guarantee the suitability, or fitness for purpose, of any items. We encourage small trial batches of any new work to make your own determination of an item's suitability for your purpose.
Wild West Skincare is products are for topical cosmetic use only. Many of our ingredients are traditionally consumed, however, nothing that we offer is for consumption. Nothing offered through the Wild West Skincare website is intended for internal use or consumption.
Wild West Skincare shall not be liable for any special, indirect, incidental or consequential damages, including, but not limited to, lost profits or injury to business reputation or goodwill, that are caused by, are related to, or that arise from any of the items. If any items are defective, then your exclusive remedy as a customer shall beÂ
- Wild West Skincare's replacement of the goods for no extra charge; orÂ
- a credit to your original form of payment. Under no circumstance shall Wild West Skincare's liability for defective goods exceed the price of the goods.
Material Handling: All materials sold by Wild West Skincare are intended to be used by qualified professionals only. Every buyer must read and familiarize themselves with the MSDS for every raw material before placing an order for that material. It is important to understand that you must follow the handling instructions every time you are exposed to any materials, including when you receive and unpack them. When shipping to a residence only the person ordering the materials should handle the unpacking of the order to prevent exposure of any persons unfamiliar with the handling instructions. This is the sole responsibility of the buyer and Wild West Skincare does not accept responsibility for any damage resulting from exposure to any materials.
At Wild West Skincare we're here to help. Between our customer service "above and beyond" policy, and our extensive technical support, it is our hope that you will take advantage, of those services, to make sure that you don't waste time, effort, and money on any failed production projects. In chemistry there are some results that can not be undone and some reactions that are irreversible so, a little extra work, in the early stages of development, are well worth it. Happy Crafting!
NOTE: Please note that when you order materials that are under the size as it comes from the manufacturer your product may be from multiple lots so there may be variations. This may be true when you order multiples of small sizes, i.e., if you order two 16 ounce bottles of Red Wine Cleanser one may be darker in color than the other, stronger in scent than the other, and so on due to variations in the lot. At Wild West Skincare we make it a point to rotate our inventory very quickly so there are many times when we break into a new lot to fill the same order.
Statement of Organic Variance:
Our products are handcrafted according to our own, original recipes. Every batch is made in small, quality controlled amounts. They are mixed, poured and prepared by hand.
Regarding our handmade products: We use multiple organic elements that are added separately following requirements for that product. This creates variations in the appearance of each individual products within the same order as well as different batches. The products you receive will not be an exact match to the products received in your last order. This is a good thing! It means that our dedication to handcrafting unique small batches of organic and natural goodness is a dream come true for our family and that our products will bring satisfaction to you and your clients without the harsh chemicals.
Please note that when you order materials that are under the size as it comes from the manufacturer your product may be from multiple lots so there may be variations. This may be true when you order multiples of small sizes, i.e., if you order two 16 ounce bottles of Red Wine Cleanser one may be darker in color than the other, stronger in scent than the other, and so on due to variations in the lot. At Wild West Skincare we make it a point to rotate our inventory very quickly so there are many times when we break into a new lot to fill the same order.Â
HOW TO ORDER
Place your product order:
Via our secure site at www.WildWestSkincare.com
To ensure that you receive your order in the correct packaging, all orders must include SKU numbers. All orders must be received in writing. While we can accept phone orders there will be a 15% convienece fee added.
ORDER CHANGES
Processing typically begins immediately after we receive your order; therefore we cannot accept additions or changes once the order is placed. Please review your order before submitting to ensure that it is complete.
ORDER CONFIRMATIONS
Once we receive your order we will generate an initial invoice and forward to you as confirmation that your order was received. Please review and contact your account representative immediately if there are any problems. If you do not receive a confirmation invoice, please contact your representative to ensure that the order has been received.
ORDER TRACKING
You can track progress of your order online via our secure site. Additionally, your account representative will email tracking information directly to you when your order ships.
ORDER MINIMUMS
Opening order: $250.00 Reorders: $250.00
Piece minimums per SKU are as follows: Professional Sizes: 1-piece minimum Retail Sizes: 10-piece minimum (exception: introductory orders)
DELIVERY TIMES
Because we label products to order, please allow three weeks from time of order for us to fill label and ship your products to your door. If your order is particularly urgent, we recommend that you opt for 2 or 3-day air and notify us of this request at time of order.
SHIPPING
Shipments returned due to customer’s absence or refusal can be reshipped at customer’s expense. For any questions regarding your order please contact your account representative at 505-404-6670 ext 200.
BACKORDERS
While we make every attempt to keep farm fresh ingredients in stock, working with natural ingredients makes specific items hard to source. Any product that is not available for immediate shipping may be placed on backorder and shipped as soon as it is available.
We cannot accept returns initiated by your clients due to allergic /irritation reaction or inaccurate recommendation. We recommend that you and your staff review carefully the information in our product guide to ensure successful product recommendations, and consult carefully with clients about any possible product or treatment contraindications.
Your company's return policy is at your discretion. By asking you to assume responsibility for customer returns, we keep our wholesale prices down and your profit margins high!
ALTERNATE OR TEMPORARY PACKAGING
In the event that we experience a backorder from one of our packaging suppliers or experience a technical problem with a packaging element, we may find it necessary to substitute in order to ship your order in a timely manner. We will make every effort to avoid these situations, and apologize for any inconveniences that have been passed on from our suppliers.
TERMS OF SALE
We must receive a signed Terms and Conditions document prior to processing an opening order. Because all our work is based on creating a custom product or multiple products we cannot refund payments for orders once the order is processed. You agree to review the order before making payment and you are responsible for the loss of 100 percent of the payment should the order be incorrect or your change your mind for any reason. We do not issue refunds.
PAYMENT
Orders must be prepaid either by credit card, wire transfer, international money order or company check. Subsequent orders maybe paid by Visa / Mastercard / American Express / Discover. Please make company checks or international money orders payable to Spa Enrichment Strategies, LLC. Payment is processed at time of order.
LABELING
Please see our Label Pricing Setup sheet for information on pricing. Note that final label design must be approved in writing before we can begin filling your order.
EDUCATION
The education information sheet in our brochure details the requirements for receiving complimentary training days onsite. Please note that minimum order totals used to determine eligibility for complimentary training are based, without exception, on the product value of a single non-discounted opening order invoice, and not on cumulative order totals. Minimums listed do not include Wild West Skincare labeled products, our reduced-price introductory kits, product purchased for evaluation purposes prior to opening order, or any applicable shipping / freight or label setup fees. Training must be held at one location only. Complimentary on-site training offer expires six months from date of qualifying invoice. Offer not exchangeable for product discounts.
MISCELLANEOUS
Vendor does not collect any Federal, State or Local. The vendor is not responsible for collection or remittance of Federal, State and local taxes for the products that they sell. As a resale purchaser, you confirm that you have a resale license for retail products in the state where your business resides and will pay sales tax as legally required. You understand that professional size product used in your business may not be tax exempt and should be declared on resale declaration in accordance with local regulations.
Any disputes between the parties remain confidential. Customers shall not make or encourage others to make any public statement that is intended to, or reasonably could be foreseen to, embarrass or criticize the company or its employees, without obtaining prior written approval from the company.
Wholesale pricing and products offered are subject to change without notice.
NONDISCLOSURE APPLIES TO ALL CLIENTS AND ORDERS
For the purposes of this agreement, each Party shall be deemed to include any subsidiaries, internal divisions, agents, and employees. Any signing party shall refer to and bind the individual and the entity that he or she represents and commences on the date of your agreement.
Whereas the Parties desire to ensure the confidential status of the information that may be disclosed to each other.
Now, therefore, in reliance upon and in consideration of the following undertakings, the Parties agree as follows:
Subject to limitations set forth in paragraph 2, all information disclosed to the other party shall be deemed to be "Proprietary Information." In particular, Proprietary Information shall be deemed to include any information, marketing technique, publicity technique, public relations technique, process, technique, algorithm, program, design, drawing, mask work, formula, test data research project, work in progress, future development, engineering, manufacturing, marketing, servicing, financing or personal matter relating to the disclosing party, its present or future products, sales, suppliers, clients, customers, employees, investors or business, whether in oral, written, graphic or electronic form.
The term "Proprietary Information" shall not be deemed to include information that (i) is now, or hereafter becomes, through no act or failure to act on the part of the receiving party, generally known or available information, (ii) is known by the receiving party at the time of receiving such information as evidenced by its records, (iii) is hereafter furnished to the receiving party by a third party, as a matter of right and without restriction on disclosure, (iv) is independently developed by the receiving party without reference to the information disclosed hereunder, or (v) is the subject of a written permission to disclose provided by the disclosing party.
Not withstanding any other provision of this Agreement, disclosure of Proprietary Information shall not be precluded if such disclosure:
is in response to a valid order of a court or other governmental body of the United States or any political subdivision thereof,
is otherwise required by law, or,
is otherwise necessary to establish rights or enforce obligations under this agreement, but only to the extent that any such disclosure is necessary.
In the event that the receiving party is requested in any proceedings before a court or any other governmental body to disclose Proprietary Information, it shall give the disclosing party prompt notice of such request so that the disclosing party may seek an appropriate protective order. If, in the absence of a protective order, the receiving party is nonetheless compelled to disclose Proprietary Information, the receiving party may disclose such information without liability hereunder, provided, however, that such party gives the disclosing party advance written notice of the information to be disclosed and, upon the request and at the expense of the disclosing party, uses its best efforts to obtain assurances that confidential treatment will be accorded to such information.
Each party shall maintain in trust and confidence and not disclose to any third party or use for any unauthorized purpose any Proprietary Information received from the other party. Each party may use such Proprietary Information in the extent required to accomplish the purpose of the discussions with respect to the subject. Proprietary Information shall not be used for any purpose or in any manner that would constitute a violation on law regulations, including without limitation the export control laws of the United States of America. No other rights or licenses to trademarks, inventions, copyrights or patents are implied or granted under this Agreement.
Proprietary Information supplied shall not be reproduced in any form except as required to accomplish the intent of this Agreement.
The responsibilities of the Parties are limited to using their efforts to protect the Proprietary Information received with the same degree of care used to protect their own Proprietary Information from unauthorized use or disclosure. Both Parties shall advise their employees or agents who might have access to such Proprietary Information of the confidential nature thereof and that by receiving such information they are agreeing to be bound by this Agreement. No Proprietary Information shall be disclosed to any officer, employee, or agent of either party who does not have a need for such information for the purpose of the discussions with respect to the subject.
All Proprietary Information (including all copies thereof) shall remain the property of the disclosing party and shall be returned to the disclosing party after the receiving party’s need for it has expired, or upon request of the disclosing party, and in any event, upon completion or termination of this Agreement. The receiving party further agrees to destroy all notes and copies thereof made by its officers and employees containing or based on any Proprietary Information and to cause all agents and representatives to whom or to which Proprietary Information has been disclosed to destroy all notes and copies in their possession that contain Proprietary Information.
This Agreement shall survive any termination of the discussion with respect to the subject and shall continue in full force and effect until such time as Parties mutually agree to terminate it.
This Agreement shall be governed by the laws of the United States of America and as those laws that are applied to contracts entered into and to be performed in all states. Should any revision of this Agreement be determined to be void, invalid or otherwise unenforceable by any court or tribunal of competent jurisdiction, such determination shall not affect the remaining provisions of this Agreement, which shall remain in full force and effect.
This Agreement contains final, complete, and exclusive agreement of the Parties relative to the subject matter hereof and supersedes any prior agreement of the Parties, whether oral or written. This Agreement may not be changed, modified, amended or supplemented except by a written instrument signed by both Parties.
Each party hereby acknowledges and agrees that, in the event of any breach of this Agreement by the other party, including, without limitations, the actual or threatened disclosure of a disclosing party’s Proprietary Information without the prior express written consent of the disclosing party, the disclosing party will suffer an irreparable injury such that no remedy at law will afford it adequate protection against or appropriate compensation for such injury. Accordingly, each party hereby agrees that the other party shall be entitled to specific performance of a receiving party’s obligations under this Agreement as well as further injunctive relief as may be granted by a court of competent jurisdiction.
The term of this agreement is for two (2) years, commencing on the "Effective Date." The effective date is updated with every order or interaction with our company.